Cancellation Policy.

At Oasis Pet Care, we specialize in compassionate, low-stress in-home care for pets throughout the Farmington Valley and greater Hartford area of Connecticut. As a solo-operated business, we carefully plan our schedule around each client’s unique needs — including anxious animals, multi-animal households, senior animals, and those requiring medication. When you book with us, we reserve dedicated time exclusively for your pets. This policy keeps things simple and fair for everyone.

1. How to Cancel or Reschedule

All cancellation and rescheduling requests must be submitted in writing or via text (email preferred) and include:

  • Your name

  • Your pet's name(s)

  • The scheduled date(s) and time(s)

We will confirm receipt as soon as possible.

2. Cancellation Window & Fees

We use a simple cancellation window for all services (drop-in visits and house sitting / extended care alike).

Single-Day Cancellations

  • 48 hours or more before the scheduled service: No charge

  • 24–48 hours before the scheduled service: 50% of the scheduled service fee

    Less than 24 hours before the scheduled service: 100% of the scheduled service fee

Multi-Day Cancellations

  • Less than 48 hours before the first scheduled service: 50% of the total booking fee.

** Please note, cancellation fees may be adjusted at our discretion based on the circumstances.

3. Rescheduling

We are happy to help reschedule whenever possible, subject to availability. Rescheduling requests made with 48 hours or more notice are free. Last-minute changes may be treated the same as a late cancellation.

4. Cancellations by Oasis Pet Care

If we ever need to cancel (illness, emergency, severe weather, etc.), you will not be charged for the affected services. We will let you know as early as possible and do our best to help you find alternative care or reschedule.

5. Special Circumstances

We understand that real emergencies happen — for both pets and people. If a cancellation is caused by a documented pet medical emergency, sudden family crisis, or major travel disruption, please contact us as soon as possible. We review these compassionately on a case-by-case basis and may waive the fee, especially for returning clients.

6. Payments

Clients are never required to pay in advance. After services are completed, you will receive an invoice for the amount due. If a late cancellation incurs a fee under this policy, an invoice for the full service amount will still be sent (as if the visit had taken place). That invoice is also due upon receipt. This keeps the process simple and consistent for everyone.

7. Agreement

By confirming a booking with Oasis Pet Care & Services LLC, you acknowledge that you have read, understand, and agree to this Cancellation & Rescheduling Policy. The policy helps us protect the time we set aside for each client and their pets while remaining fair and transparent. We may update this policy with reasonable notice.

Why This Policy Matters

When you reserve time with Oasis Pet Care, that time is held exclusively for your pets. Last-minute cancellations often cannot be filled, resulting in lost income and unavailable appointment times for other clients. Providing as much notice as possible allows us to better serve all of our clients and their pets.